From Procurement to After-Sales

Customer Support

A Confident Relationship with Hygreen

Our Customer Support

Hygreen Energy is dedicated to supporting our partners and customers every step of the way, from procurement guidance to after-sales support, to deliver a world-class experience.
Product Selection & Qualification Support
Commissioning & Technical Support
After-Sales Services & Maintenance Support

Product Selection Support

From your early stages of your electrolyzer procurement needs, to your design and investment decisions, we are here to support you every step of the way. With our extensive experience helping EPCs and project developers with green hydrogen production projects, we speak from vast experience when we provide customers with recommendations and technical proposals, whether it be product mix, configurations or other considerations that optimize your project’s needs and costs.
Regional Expertise
Liaise with strong understanding of regional requirements when you work with Hygreen's dedicated regional offices.

Expert Engineers

Rely on our decades of electrolyzer experience across different electrolyzer technologies to make the most fitting recommendations for your project

Project References

With hundreds of Hygreen products in-use around the world for reference, we have the strength in numbers to know what works best for your project.

Commissioning & Technical Support

Hygreen Energy electrolyzer solutions are coupled with our vast network of support. Our engineers are experts with decades of experience to ensure quality support post-delivery.

Commissioning & Operation Guidance

• Erection and commissioning
• Product operation methods
• Maintenance best practices
• Handling of common problems

24-7 Technical
Support

• 24-hour remote technical support during warranty period with quick response time
• Spare parts for equipment component issues during warranty period
• Digital diagnostic system to provide guidance to solve problems online
• PLM system to provide guidance to solve problems with animation

After-Sales Warranty Period Service Plan

Includes guarantees for electrolyzer, separators and rest of equipment. Customers can be assured the safe, continuous and stable operation of Hygreen products under rated conditions, in a way that meets relevant performance indicators.

Maintenance & After-Sales Service

Worldwide Support Network

With offices worldwide and shift schedules, Hygreen Energy supports our customers wherever they are and always within time zone.

Experienced Technicians

With over 10 years of technical support and debugging experience in the electrolyzer industry to provide high quality and efficient solutions.

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